Returns & Refunds
Visit our return portal by clicking the link below to start a return or exchange.
All full-price purchases (excluding the items below as well as all sale items) are eligible to be returned or exchanged within 14 days from delivery date. For hygienic reasons earrings, underwear, socks, headwear, masks, bandanas, potted houseplants, water bottles, and hair accessories cannot be returned/exchanged. Swimwear and pet accessories will be subject to manual review within our returns portal.
All sale/discounted items are FINAL SALE and cannot be returned/exchanged.
Returns and Exchanges must arrive back to us in their original, unused, unaltered, and unwashed condition. All garments must be returned in their original protective packaging with the original tags and, if applicable, hygienic liners attached. All returns are subject to inspection before a refund or exchange is processed. Items that do not meet the above criteria or that are damaged in transit back to us may not be refunded in full.
For US Customers, if you choose to use our Return Label, shipping charges will be stated in the Return Portal and it will be deducted from your overall refund. Please note that we cannot refund the original shipping charges or the return shipping costs with the exception of faulty or incorrectly shipped items. We recommend that you retain your proof/receipt of shipping from the carrier.
International returns are subject to the same return policy as our domestic returns and can be made through our returns portal.
Duties and/or customs paid upfront at checkout are considered non-refundable.
For Canadian returns, we are currently able to provide a Return Label. If you choose to use our Return Label, shipping charges will be stated in the Return Portal and it will be deducted from your overall refund.
At this time, we are unfortunately unable to provide Return Labels for International orders so these returns must be posted back to us at the customer's expense. We are also unable to offer exchanges for international orders.
We recommend using carriers that issue tracking numbers and that your return package is insured for its value, as Teddy Fresh is not responsible for lost or damaged returns. We also advise that you retain your proof/receipt of shipping from the carrier. Please clearly mark the package as ‘Returned Goods’ to avoid any customs charges. Teddy Fresh is not responsible for any custom charges made. Any taxes or duties that incur are the responsibility of the sender.
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout; order was not collected in time; additional duties, taxes, and/or other customs fees were left unpaid; etc.
Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
You will receive a refund for the items within your order once they are received back at our warehouse.
All refunds will be issued to the original form of payment once returns have been processed.
Depending on your payment method, credit card companies may take anywhere from 2 to 5 business days for a refund to post to your bank account. We recommend contacting your credit card company if you feel there is an issue. If you would like to inquire on the status of your return, please provide us with the tracking number and your order number.
Price adjustment refunds on items that have decreased in price are available if you purchased the item up to 7 days prior to the decrease in price. Please contact us for your refund. The difference in price and applicable taxes will be refunded to the original payment method. Once the price adjustment is provided, the item will be considered Final Sale.
Please allow up to 14 days to be processed for refund from receipt at our facility.
If you would like to make changes to a return or exchange request, please contact us immediately for assistance. Please be advised if you have already received a refund or your exchange order has already shipped, we cannot offer any changes.